Refund policy
Return and Refund Policy
Last Updated: June 16, 2025
At MUYIlamps, we strive to ensure your complete satisfaction with every purchase. This Return and Refund Policy clearly explains our return conditions, refund process, timelines, and your consumer rights, in full compliance with Google Merchant Center requirements.
1. Return Eligibility
Products purchased from muyilamps.com may be returned within 30 days of delivery.
You may request a return or exchange under the following circumstances:
1.1 Product Quality Issues or Shipping Damage
If your item arrives damaged, defective, or different from its description, we will provide:
- Free return shipping, and
- A full refund or replacement
Please contact us within 30 days of receiving the item.
1.2 Customer-Initiated Returns (No Quality Issues)
If you wish to return an item for personal reasons, including but not limited to:
- You changed your mind
- The size or style does not meet your expectations
- The color does not match what you expected
- You ordered the wrong item or quantity
- You no longer need the item
You may still return the product within 30 days, but:
- Return shipping costs will be paid by the customer
- The shipping method may be selected by you
2. Return Process
To start a return, please contact us at:
Our support team will provide:
- A return authorization confirmation
- The official return address
- Step-by-step return shipping instructions
Items returned without prior authorization will not be accepted.
3. Return Address
Our return facility address is:
MUYIlamps – Returns Department
Unit 7, Ground Floor, No. 41, Yifeng Second Street, Sansha Village, Henglan Town, Zhongshan City, Guangdong Province, China
Note: Depending on your region, our support team may provide the most suitable return location to ensure efficient processing.
4. Refund Policy
Once we receive and inspect your returned item:
- Refunds will be processed within 7 business days
- Refunds will be issued to the original payment method
- You will receive an update email regarding refund status
Refunds may be denied or partially granted if returned items:
- Are not in original condition
- Have missing parts not caused by us
- Are damaged due to misuse
5. Conditions for Full or Partial Refund
You are eligible for a full or partial refund if:
- The item differs from its description
- The item arrives damaged or defective
- The item is not delivered within 90 days
- The package is returned to sender without delivery
- The item is returned but not in its original condition (partial refund may apply)
6. Order Cancellation
We accept order cancellations within the first 4 hours after purchase.
- Orders canceled within 4 hours: Full refund
- Orders canceled after 4 hours: a 30% processing fee may apply due to preparation and handling costs
To request cancellation, contact us at:
7. Google Merchant Center Compliance
We strictly follow Google’s requirements for transparency:
7.1 Refund Timeliness
- Refunds processed within 7 business days after receiving returned items
- Refund status updates provided within 14 days of your request
7.2 Clear Return Address
- Return address listed clearly and consistently on this page
7.3 Return Terms Disclosure
- 30-day return window
- Conditions for returns
- Consumer vs. merchant responsibility for shipping fees
7.4 Refund Processing
- Refunds issued to the original payment method
- Clear communication throughout the process
7.5 Consumer Protection
- Compliance with local and international consumer rights
- Fair return, refund, and cancellation standards
- Transparent processes with no misleading information
8. Contact Us
If you believe your consumer rights were not met, or if you need assistance, please contact us:
📞 WhatsApp: +1 616 597 0216
📧 Email: support@MUYIlamps.com
🕘 Service Hours: Mon–Sat 9:00 AM – 5:00 PM (GMT-8)
📍 Address: Unit 7, Ground Floor, No. 41, Yifeng Second Street, Sansha Village, Henglan Town, Zhongshan City, Guangdong Province, China